Returns & Refunds Policy
Returns & Refunds
We want you to be fully satisfied with your purchase. If for any reason you are not, we accept returns within 30 days of the purchase date. The item must be in its original condition, unused, and in the original packaging. Proof of purchase is required for processing any returns.
Refund Process:
Refunds will be processed within 5-7 business days after receiving and inspecting the returned item. Refunds will be made via the original payment method.
Non-Refundable Items:
Certain products, such as items on sale or custom-made orders, may not be eligible for a refund. This will be clearly mentioned in the product description.
Shipping Policy
We ship to most countries worldwide. Shipping charges and delivery time will be calculated at checkout based on your location.
Estimated Delivery Time:
Domestic (Malaysia): 3-5 business days
International: 7-14 business days
Shipping Costs:
Orders over RM200: Free Shipping
Orders below RM200: Standard rates apply, calculated at checkout.
Tracking Orders:
Once your order is dispatched, you will receive an email with tracking information. Please allow up to 24 hours for the tracking link to become active.